Refund policy

Refund & Return Policy

At FAHI, every piece is crafted to represent exceptional quality, timeless design, and lasting value. We want you to shop with complete confidence. If your purchase does not meet your expectations, we're here to help.

Return Eligibility

We accept returns within 14 days of the delivery date for eligible items.

To qualify for a return, your jewelry must:

  • Be unworn and in its original condition.

  • Include all original packaging, certificates, and documentation.

  • Show no signs of wear, resizing, alteration, or damage.

  • Be accompanied by proof of purchase.

All returned items undergo a professional inspection before a refund is approved.

Non-Returnable Items

The following items are considered final sale and cannot be returned or refunded:

  • Custom-made or personalized jewelry.

  • Engraved pieces.

  • Resized rings.

  • Special-order items.

  • Gift cards.

  • Any item showing signs of wear or alteration.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges, duties, taxes, and optional services are non-refundable unless the return is the result of our error.

Exchanges

We offer exchanges for eligible items within 14 days of delivery, subject to product availability.

If the desired item is unavailable, a store credit or refund may be offered at our discretion.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the item.

  • Photographs of the shipping packaging.

We will resolve the issue as quickly as possible.

Return Shipping

For approved domestic returns, customers are responsible for securely packaging the item.

For jewelry valued above $1,000, we strongly recommend using a fully insured, trackable shipping service.

For high-value purchases, FAHI may provide a prepaid insured shipping label at our discretion.

FAHI is not responsible for returns lost or damaged during transit if they are shipped without adequate insurance.

International Orders

International customers are responsible for all customs duties, import taxes, and brokerage fees.

Shipping charges and customs fees are non-refundable.

Fraud Prevention

To protect our customers and maintain the integrity of our collection, FAHI reserves the right to refuse returns that do not meet our policy requirements or exhibit signs of misuse, fraud, or abuse.

Warranty

Every FAHI piece is backed by our commitment to craftsmanship.

If you believe your jewelry has a manufacturing defect, please contact us. Manufacturing defects are evaluated individually and may be repaired, replaced, or refunded at FAHI's discretion.

This warranty does not cover:

  • Normal wear and tear.

  • Accidental damage.

  • Loss or theft.

  • Improper care or misuse.

  • Third-party modifications or repairs.

Contact Us

If you have any questions regarding your order or wish to initiate a return, please contact our customer support team at peNe@houseoffahi.com, before sending any item back.

FAHI is committed to providing a luxury experience from purchase to delivery, ensuring every customer shops with confidence.