Terms of service

Terms of Service

Effective Date: July 26, 2026

Welcome to FAHI. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing from FAHI, you agree to be bound by these Terms.

1. About FAHI

FAHI is a luxury jewelry brand offering fine jewelry, natural diamonds, lab-grown diamonds, precious gemstones, and custom-designed pieces. We are committed to exceptional craftsmanship, authenticity, and customer satisfaction.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • All information you provide is accurate and complete.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

Due to the nature of fine jewelry:

  • Carat weight, gemstone color, clarity, and dimensions may vary slightly within accepted industry tolerances.

  • Precious metals may naturally develop patina over time.

  • Product photography is professionally lit and may appear slightly different depending on your screen settings.

Natural diamonds and gemstones possess unique characteristics that make every piece one of a kind.

4. Pricing

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices may change without notice.

FAHI reserves the right to correct pricing errors, cancel orders containing incorrect pricing, or refuse service if an obvious pricing mistake has occurred.

5. Payment

We accept secure payment methods made available during checkout.

Orders are subject to payment authorization and fraud verification.

FAHI reserves the right to decline or cancel any transaction suspected of fraud or unauthorized activity.

6. Order Acceptance

Receiving an order confirmation does not constitute acceptance of your order.

FAHI reserves the right to:

  • Refuse or cancel any order.

  • Limit quantities.

  • Request additional identity verification.

  • Cancel orders due to inventory errors or suspected fraud.

If payment has already been processed, any authorized refund will be issued to the original payment method.

7. Shipping & Delivery

Delivery dates are estimates and are not guaranteed.

For security purposes:

  • High-value orders may require an adult signature upon delivery.

  • Orders may be shipped only to verified billing or approved delivery addresses.

  • All shipments are fully insured until successfully delivered.

Risk of loss transfers to the customer upon confirmed delivery by the shipping carrier.

8. International Orders

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local regulations regarding imported jewelry

FAHI is not responsible for delays caused by customs authorities.

9. Returns & Refunds

Returns are governed by our Refund & Return Policy.

Custom jewelry, personalized items, engraved pieces, resized rings, and other final-sale items are not eligible for return unless required by applicable law.

10. Custom Jewelry

Custom-made jewelry is produced specifically for each customer.

Because of its personalized nature:

  • Deposits may be non-refundable.

  • Design approvals are final once production begins.

  • Minor variations in handcrafted work are not considered defects.

11. Diamond & Gemstone Certification

When applicable, diamonds and gemstones are accompanied by grading reports from recognized independent laboratories.

Customers acknowledge that grading standards may differ between laboratories and that slight differences in opinion are normal within the jewelry industry.

12. Warranty

FAHI stands behind the craftsmanship of every piece.

Our warranty covers verified manufacturing defects only.

The warranty does not cover:

  • Normal wear and tear

  • Scratches

  • Bent rings

  • Lost stones caused by impact

  • Improper care

  • Third-party repairs

  • Accidental damage

  • Theft or loss

13. Jewelry Care

Customers are responsible for proper care and maintenance of their jewelry.

Improper storage, chemical exposure, physical impact, or unauthorized repairs may void applicable warranty coverage.

14. Intellectual Property

All content on the FAHI website—including logos, branding, photographs, videos, designs, product descriptions, graphics, and website content—is the exclusive property of FAHI and may not be copied, reproduced, distributed, or used without prior written permission.

15. Prohibited Use

You agree not to:

  • Violate applicable laws.

  • Attempt unauthorized access to our systems.

  • Use our website for fraudulent purposes.

  • Interfere with website functionality.

  • Misrepresent your identity or payment information.

16. Limitation of Liability

To the fullest extent permitted by law, FAHI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

By using FAHI, you consent to the collection and use of information as described in that policy.

18. Force Majeure

FAHI shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, carrier disruptions, government actions, pandemics, cyberattacks, or other unforeseen circumstances.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the laws of the state in which FAHI is registered, without regard to conflict of law principles.

20. Changes to These Terms

FAHI reserves the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

21. Contact

For questions regarding these Terms of Service, please contact FAHI Customer Support using the contact information provided on our website.

Thank you for choosing FAHI. We are honored to be part of your most meaningful moments and are committed to delivering exceptional craftsmanship, authenticity, and service.