Shipping policy

Shipping Policy

Effective Date: July 26, 2026

At FAHI, every order is prepared with exceptional care and shipped using secure, fully trackable delivery methods. Our priority is to ensure your jewelry arrives safely, discreetly, and in perfect condition.

Order Processing

  • In-stock items are typically processed within 1–3 business days.

  • Custom-made or personalized jewelry requires additional production time, which will be communicated before or after your order is placed.

  • Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

We proudly ship throughout the United States.

Every FAHI order includes:

  • Fully insured shipping.

  • Secure tracking.

  • Discreet packaging with no indication of valuable contents.

  • Signature confirmation for eligible high-value orders.

Shipping options and estimated delivery times are displayed at checkout.

Delivery estimates begin after your order has been processed and shipped.

International Shipping

FAHI ships to select international destinations.

International customers are responsible for:

  • Customs duties.

  • Import taxes.

  • Brokerage fees.

  • Any additional charges imposed by the destination country.

Delivery times may vary depending on customs clearance and local carriers.

FAHI is not responsible for delays caused by customs authorities or international shipping providers.

Signature Requirement

To protect high-value purchases, FAHI may require an adult signature upon delivery.

Orders requiring a signature cannot be left unattended or delivered without confirmation from the recipient.

Shipping Insurance

Every shipment is insured while in transit.

If your package is lost or damaged before confirmed delivery, please contact FAHI immediately so we can begin an investigation with the shipping carrier.

Delivery Address

Please ensure your shipping address is complete and accurate before placing your order.

Once an order has been processed, we may be unable to modify the shipping address.

FAHI reserves the right to ship only to verified billing addresses or approved delivery locations when necessary for fraud prevention.

Tracking Your Order

Once your package has shipped, you will receive tracking information via email.

Please allow the carrier time to update tracking information after the shipment has been scanned.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

If you believe your package has been lost or stolen after delivery, please contact us promptly. We will assist you in working with the carrier; however, FAHI cannot guarantee reimbursement for packages confirmed as delivered.

Incorrect Shipping Information

If an incorrect or incomplete address is provided and the package is returned to FAHI, additional shipping charges may apply before the order can be reshipped.

FAHI is not responsible for delays or losses resulting from inaccurate shipping information provided during checkout.

Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to local laws, carrier limitations, or security considerations.

If we are unable to fulfill your order, we will notify you and issue any applicable refund.

Delays

While we strive to meet estimated delivery times, unexpected events—including severe weather, carrier delays, customs inspections, holidays, or other circumstances beyond our control—may affect shipping schedules.

FAHI is not liable for delays caused by third-party carriers or events outside our reasonable control.

Questions

If you have any questions about shipping, delivery, or your order, please contact FAHI Customer Support through the contact information provided on our website.

Thank you for choosing FAHI. We are committed to delivering every piece with the care, security, and attention to detail expected from a luxury jewelry brand.